Keyboard column of keys (8,I,K,,) unable to work (2024)

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Keyboard column of keys (8,I,K,,) unable to work (3)

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Keyboard column of keys (8,I,K,,) unable to work (5)

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Keyboard column of keys (8,I,K,,) unable to work (6)

Feliciaky

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‎03-03-201807:47 AM

Keyboard column of keys (8,I,K,,) unable to work (7) HP Recommended

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Product: 5524A-TPCC002K

Operating System: Microsoft Windows 10 (64-bit)

Hello,

When i purchased my HP Pavilion All-in-One - 24-r070d, it came with a wireless keyboard. After roughly 3 months of use, a column of keys were not working(8,I,K,,). Are there any ways to fix this manually? If not, where do i go to get this fixed? would it be covered by warranty, if it's not covered by warranty roughly how much would it cost? it's causing alot of inconvenience as i'm typing using the on-screen keyboard. Please advise asap. Thank you.

Regards,

Felicia

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Keyboard column of keys (8,I,K,,) unable to work (8)

EddyK

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‎03-03-201809:50 AM

Keyboard column of keys (8,I,K,,) unable to work (9) HP Recommended

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Hi Feliciaky,

You can get warranty support if it hasn't been longer than a year:

I'm not a keyboard expert, however, the symptoms you are pointing to are related to something getting stuck inside, or some damage regarding the ribbon cable or circuity.

If you want to, you can try getting some compressed air, and blow in and around the broken keys. Furthermore, you can try opening up the keyboard and seeing if there are obstructions or damage to the circuity.

Hope this helps,

kem579

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Keyboard column of keys (8,I,K,,) unable to work (10)

Feliciaky

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‎03-04-201807:21 AM

Keyboard column of keys (8,I,K,,) unable to work (11) HP Recommended

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Hi kem79,

thanks for your prompt reply. my product is still under warranty but however, the page you directed only applies to the pavillion all in one computer rather than the keyboard itself. I'm unable to search for the model code: 5524A - TPCC002K under hp products, and hence unable to get support from there. Should i just contact Hp through other means?

Thanks.

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Keyboard column of keys (8,I,K,,) unable to work (12)

EddyK

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‎03-04-201810:47 AM

Keyboard column of keys (8,I,K,,) unable to work (13) HP Recommended

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Hi Feliciaky,

This could be a simple issue of something getting stuck underneath the keys, but you can always opt for warranty support.

Unfortunately, I'm pretty sure you can't search for the keyboard solely and you would need to contact support regarding your computer and then talk to the support agent regarding your keyboard.

However, I'm not sure if they'll do anything besides providing you steps to clean your keyboard etc. Keyboard malfunctions are usually related to user use.

Regards,

kem579

Hit the Accept as Solution if I solved your problem.
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Keyboard column of keys (8,I,K,,) unable to work (14)

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      '); $(dropdownContainer).append(DropdownList); //insert the custom container after the select tag dropdownContainer.insertAfter($('#'+actualElId)); //populate the list items populateDropdownList(actualElId, DropdownListId); //Populate the Dropdown Header Value valueReq = $('#'+actualElId).attr('valuereq') if(valueReq!=null && valueReq!="" ){ var valObtained = getParameterByName(valueReq)?getParameterByName(valueReq):getCCLC(valueReq); if(valObtained != null && valObtained != ''){ valObtained = valObtained.toLowerCase(); /*check if language dropdown and customize for cn-zh hk-zh or tw-zh */ if($(this).attr('valuereq')=="lc") { if( getCCLC("cc") == "cn" && valObtained == "zh"){ valObtained = "zh-hans"; // for china return chinese simplified } else if((getCCLC("cc") == "tw" || getCCLC("cc") == "hk") && valObtained == "zh"){ valObtained = "zh-hant"; // for taiwan and hongkong return chinese traditional } } } populateDropdownHeader(actualElId, valObtained); } else populateDropdownHeader(actualElId, "");};populateDropdownHeader = function(elId, val) {//set the dropdown Header Value to the first elem var firstVal = $($('#'+elId).children('option')[0]).html(); $('#'+elId+'_dd_headerValue').empty().append(firstVal); $('#'+elId+'_dd_headerValue').addClass('default'); //set the hidden dropdown value if(!$('#'+elId).children('option').eq(0).prop('disabled')) { $('#'+elId).val(0) } if(val!="" ) { var elem = ""; $('#'+elId+'_dd_list li.elem a span.value').each(function(){ if($(this).html()==val){ //set the dropdown Header Value to the found elem elem = $(this).parents('a').html() $('#'+elId+'_dd_headerValue').empty().append(elem); //set the hidden dropdown value $('#'+elId).val(val); } }); }};populateDropdownList = function(elId, listId) { $('#'+elId).children('option').each(function() { var listItem = $('

    • '); var listItemAnchor = $(''); var spanValue = $(''); var spanImgUrl = $(''); var spanSeoLabel = $(''); var spanRedirectUrl = $(''); var spanClazzType = $(''); var listData = $(this).html(); var dataValue = $(this).attr('value'); if( $(this).attr('hidden') ) { listItem.addClass('hide'); } $(listItemAnchor).append(listData); $(spanValue).append($(this).attr("value")); listItemAnchor.append(spanValue); if($(this).attr("imageurl")){ $(spanImgUrl).append($(this).attr("imageurl")); listItemAnchor.append(spanImgUrl); } if($(this).attr("seo-label")){ $(spanSeoLabel).append($(this).attr("seo-label")); listItemAnchor.append(spanSeoLabel); } if($(this).attr("redirectUrl")){ $(spanRedirectUrl).append($(this).attr("redirectUrl")); listItemAnchor.append(spanRedirectUrl); } if($(this).attr("clazzType")){ $(spanClazzType).append($(this).attr("clazzType")); listItemAnchor.append(spanClazzType); } $(listItem).append(listItemAnchor); $('#'+listId).append(listItem); });};attachClickHandler = function(elId) { $('#'+elId+'_dd').on('click', function(e){ e.stopPropagation(); if(!$(this).hasClass("disabled")) { $(this).toggleClass("open"); if($(this).hasClass("open")) { positionDropdown($(this).attr('id')); } } }); $(window).on("resize.customDropdown", function() { $(".open .dropdown-menu").each(function(){ positionDropdown($(this).parent().attr('id')); }); }); $(document).click(function (e) { e.stopPropagation(); if ($('#'+elId+'_dd').has(e.target).length === 0 && $('#'+elId+'_dd').hasClass('open')) { $('#'+elId+'_dd').removeClass("open"); } }); $('#'+elId+'_dd_list li').on('click', function(){ //set value in the hidden select tag //populate header value selValue = $(this).children('a').children('span.value').html(); $('#'+elId).val(selValue); populateDropdownHeader(elId, selValue); $('#'+elId).trigger('change'); //set focus to the main anchor tag $('#'+elId+'_dd_headerLink').focus(); });};positionDropdown = function(elId){ var diff = 0; var padding = 15; if( $("#"+elId).children(".dropdown-menu").outerWidth() >$("#"+elId).outerWidth() ) { diff = ($("#"+elId).outerWidth() - $("#"+elId).children(".dropdown-menu").outerWidth())/2; } $("#"+elId).children(".dropdown-menu").removeAttr("style"); overflowLeft = ($(window).width() - padding) - ( $("#"+elId).offset().left + diff + $("#"+elId).children(".dropdown-menu").outerWidth() ); overflowRight = ($("#"+elId).offset().left + diff - padding); if(overflowLeft < 0 && overflowRight < 0) { $("#"+elId).children(".dropdown-menu").css("max-width", "" + ($(window).width() - $("#"+elId).offset().left - padding ) + "px" ); diff = 0; } else if(overflowLeft < 0 ) { diff = diff + overflowLeft; } else if(overflowRight < 0) { diff = diff - overflowRight; } $("#"+elId).children(".dropdown-menu").css("left", diff + "px"); }attachKeyboardListeners = function(elId){ //keydown evets for esc/bcksp/tab $('#'+elId+'_dd').on('keydown', function(e) { if(e.keyCode == 8 || e.keyCode == 9 || e.keyCode == 27 ){ //if the user hits backspace, esc, or tab it should close the dropdown if($(this).hasClass('open')){ e.preventDefault(); e.stopPropagation();//to prevent popups from closing $(this).removeClass('open'); } } if(e.keyCode == 13 && !$(this).hasClass('open') ){ $(this).addClass('open') } }); //keypress events for typeahead $('#'+elId+'_dd').on('keypress', function(e) { if(e.keyCode != 37 || e.keyCode != 38 || e.keyCode != 39 || e.keyCode != 40){ key = String.fromCharCode(e.charCode != null ? e.charCode : e.keyCode); clearTimeout(timeOutResetLetters); timeOutResetLetters = setTimeout(function(){ letterPressed = []; },500); letterPressed.push(key); if(getTyped() == letterPressed.join('')){ setTyped(letterPressed.join('')); setCounter(getCounter()+1); } else{ setCounter(1); setTyped(letterPressed.join('')); } typeahead(letterPressed.join(''), this); } }); //To handle typeahed for more than once $('#'+elId+'_dd').on('blur', function(e) { setCounter(1); setTyped(''); }); $('#'+elId+'_dd ul > li').on('mouseover', function(e) { setTypeAhead(this); });};typeahead = function(what, elem){ var els = $('#'+$(elem).attr('id')+' .elem').filter(function(index) { return $(this).children('a').html().toLowerCase().search(what) == 0; }); var index = (typeAheadCounter - 1) % els.length; if(els && els.length > 0 && els[index] && els[index].childNodes[0]){ els[index].childNodes[0].focus(); }}setTypeAhead = function(el){ var hoveredEl = $(el); var hoveredChar = hoveredEl.children('a').html().toLowerCase().split('<')[0][0]; setTyped(hoveredChar); setCounter(0); /* var i = 1; //TODO: revisit for mouse hover logic var els = hoveredEl.parent().children('.elem').filter(function(index) { return $(this).children('a').html().toLowerCase().search(hoveredChar) == 0; }); while(i < els.length){ console.log(hoveredEl+' == '+els); if(hoveredEl == els[i-1]){ setCounter(i); console.log(hoveredChar+', '+i); } i+=1; } */ }var letterPressed = [];var timeOutResetLetters = null;var typeAheadCounter = 1;var typeAheadText = '';function setCounter(val) { typeAheadCounter = val;}function getCounter() { return typeAheadCounter;}function setTyped(val) { typeAheadText = val;}function getTyped() { return typeAheadText;}getSelectedData = function(opt,elID) { var elem = $('#'+elID+'_dd_headerValue'); if(opt=='value'){ return $(elem).children('span.value').html(); } if(opt=='imgurl'){ return $(elem).children('span.imgurl').html(); } if(opt=='seoLabel'){ return $(elem).children('span.seoLabel').html(); } if(opt=='redirectUrl'){ return $(elem).children('span.redirectUrl').html(); } if(opt=='clazzType'){ return $(elem).children('span.clazzType').html(); }}attachChangeListener = function(elId){ $('#'+elId).on('change',function(){ var currentValue = $(this).val(); populateDropdownHeader(elId, currentValue); if(($('#'+elId).hasClass('disabled') || $('#'+elId).prop('disabled')) && !$('#'+elId+'_dd').hasClass('disabled')) { $('#'+elId+'_dd').addClass('disabled'); } else if ((!$('#'+elId).hasClass('disabled') && !$('#'+elId).prop('disabled')) && $('#'+elId+'_dd').hasClass('disabled')) { $('#'+elId+'_dd').removeClass('disabled'); } });}$(document).ready(function() { $("body.PostPage select, body.EditPage select, body.ReplyPage select").addClass("hpStyleDropdown"); getHpStyleDropdown(); /* Workaround for jQuery 'trigger' not launching the event handler inside the closure (LITHIUM.MessageEditorForm.BoardChooser) */ var changeTriggered = false; $('body.PostPage #lia-board, body.ForumPage #sortthreads').on('change', function() { if(!changeTriggered) { changeTriggered = true; $(this)[0].dispatchEvent(new Event("change")); setTimeout(function(){ changeTriggered = false; },100) } }); $('body.PostPage #no-product, body.ReplyPage #no-product, body.EditPage #no-product').on('change', function() { $("#s-products").trigger("change"); });});

    • Keyboard column of keys (8,I,K,,) unable to work (2024)

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