IT Help Desk - $26 CTC - 100% REMOTE within the state of WI
Dice United States
Dice United States
4 weeks ago
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Dice is the leading career destination for tech experts at every stage of their careers. Our client, Chandra Technologies, Inc., is seeking the following. Apply via Dice today!
Job Description: ***Corp to Corp Resumes are accepted.Location Requirement: Candidate must be a WI resident or willing to relocate to WI at their own expense prior to starting the role. 100% remote within the state of WI.The service to be performed includes providing Identity and Account Management (IAM) services for
DWD staff and public users of DWD applications, performing 1st and 2nd Tier computer support for
internal DWD staff, and managing and deploying computers for DWD staff. The public-facing applications
include various programs for the Divisions of Unemployment Insurance and Employment Training. The
proposed service includes verifying the identity of the caller, resetting their password and or unlocking
their account, instructing the caller to use self-service account recovery in the future, forwarding the call
to another call center if needed for further assistance, and documenting the details of the call. The 1st
and 2nd Tier computer support includes IT troubleshooting (hardware, software and network), problem
documentation, customer assistance, and problem escalation. The services and quality provided will be
monitored by the ITSC supervisor utilizing real-time data generated by the call manager and ticketing
software, as well as quality assurance recordings.
Required Skills:
- Experience providing IT support in a professional setting - 1 year
- Experience working with Microsoft Office Suite - 1 year
Desired Skills:
- Experience working with a web-based telephony system
- Experience verifying confidential account credentials
- Experience working with conference room technology
- Experience providing Identity management administration - 2 years
IT Help Desk - $26 CTC - 100% REMOTE within the state of WI
-
Seniority level
Entry level -
Employment type
Full-time -
Job function
Information Technology -
Industries
Software Development
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